Our return policy is easily accessible on our website.
Return Timeline: You have a 30-day window from the date of delivery to request a return.
Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Instructions: Initiate your return by reaching out to us at CONTACT@IRASBRIDAL.COM. Upon acceptance, you will receive a return shipping label along with detailed instructions for sending back the item.
Unsolicited Returns: Please ensure you request a return before sending items back. Unsolicited returns may not be accepted.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions: Please note that there are exceptions to our return policy. Items such as perishable goods, custom products, and certain personal care goods are non-returnable. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Sale items or gift cards are also non-returnable.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any questions related to refunds and returns, please contact us at CONTACT@IRASBRIDAL.COM.